So this post is 4 years old and there are still replies from days ago with dozens of people experiencing the same problem, yet only 1 or 2 have posted their resolutions. I just went through the same thing, so I want to share how my situation was resolved. I don’t want to repeat the same story that we see in all these posts; claim with assurant, receive new phone, ship damaged phone, get non-return fee on bill, contact tmobile/assurant, check tracking number, assurant claims they received an empty envelope. After that, I went through multiple calls with assurant and tmobile, they each ran their “investigations” to find the phone, to no avail. Assurant pretty much cornered me stating that they received an empty package and that all I could do was file a claim with USPS. Though the whole ordeal is so ridiculous, it was only at this point that I decided it was too much; why would i have to waste my time, trying to find a phone that I did my part with and shipped out? So instead of a clai
well, same here, USPS tracking stop since Jan 10 and now they are charging me and said that i need to call usps to see what happens to the package but they cannot remove charges
it was happening with me, the code is the same for everybody, i cant find the emails but was something with paramount, and the tricky thing is that the link dont work with all the web browsers, at the end works for me using edge, hope that this help.
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