I switched from Sprint to T-Mobile and added my wife and mother-in-law to my account. We traded in three old phones for three new ones and were told we qualified for a promotion of $130 off each set of three Airpods. When the bill came they were not discounted like they should have been. I called and spoke with Deborah who figured it out and sent me a link to the promotion redemption page with the code. Neither worked. I called back a second time, spoke with Aljay who put me on hold to speak with his boss and informed me that his boss was going to terminate the payment plan for all three sets of headphones and I would receive a credit for what I have already paid. Airpods still on my bill. I called a third time the guy I talked to seemed to have problems grasping what was wrong. After we had been talking for a while he even asked out of the blue me if I was calling because I wanted to add another line. In the end I was left with, "So sorry, someone told you something that they shouldn
To further illustrate how little they care about their customers, I was given a survey. First question was would you refer T-Mobile to friends and family. I gave it a 4. Next the survey wanted to know why I ranked it this, I responded we had taken part of the promotion for three sets of Airpods and T-Mobile was not holding up their end of the bargain. Then no more questions. D’oh! Maybe I should have been more subtle. I used to like T-Mobile, but this ruins it for me.
Oh my God, I’m glad we’re not the only one taken by this shell game. We went in and were offered three iphone 13, two of which would be credited with $26, monthly credits, and one partially credited that would end up being a $9.40 payment. And now we are stuck with “the promotion was a buy one, get one free” explanation whenever I call. I did talk to someone last week who went through the motions of fixing it, with no real change: me phone credited, one payment for the phone, and one partial.
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