bartla22...sorry for your loss. It is absurd that you have to go through all of this with TMobile’s poor service. Their customer service “T Force Team” is useless. I got various different answers each time I finally reached someone and when I went to the store I was told to go to, the staff in the store were just as useless. They said they could not handle fraudulent accounts and that I had to go back to calling their “T-Force Team” which had sent me to the store to prove my identity. It has been nothing but problems. The only silver lining in all of this is finding this out before I switched to them. I am with Verizon, which is more expensive, but seems a little bit more helpful.
I have done all of that...and this mysterious “T-Force Team” NEVER has corresponded with me in ANY way. Pathetic. I once considered becoming a T-Mobile customer, but this has solidified that not happening. I can talk to someone at Verizon in 20-30 minutes by phone. To get to the first level of T-Mobile customer service I was on hold for 2+ hours and the other time a call back came in 2+ hours. So, thanks, but that really has done NOTHING.
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