t-mobile does not care any more. I have been with this company for 17 years. I have a phone that does not work properly and asked them to give an upgrade phone that does the daily calls and apps ….they giving me hard time, after many days and hours on the phone, their manager who is extremely unaware of promotions or options, say you have to pay over $600 for a phone, or wait until chrismas , may be there is a promo at that time, or just go with another company!!! Is that what T mobile does about 17 years loyalty?. we asked them...even tried to reach the CEO….the answer was : we do not care!!! conclution: perhaps tell everyone about this experience and pack our bags to leave and go with another company who is more decent than T mobile. They outsourced and do not monitor the calls / responses. Really don’t care anymore
When my spouse passed they jumped mine to $70.00 AFTER AutoPay. Same numbers but they changed my account so they couls charge more for the same service I have had for years.
T-Mobile service is really poor now. I recently lost my spouse,I went to a T-Mobile store and explained I wanted to cancel (first thing I said) one of the Drive Sync devices and then add cell service to my Apple watch so I could receive call as some of my friends do.They added the watch service, charged me $30.00 and THEN told me I needed to call customer service to eliminate the Drive Sync device. Not happy about the $30.00 and having to make the call, but...I went home and called T-Mobile to eliminate one of our Drive Sync devices. I was TOLD the account needed to be cancelled and a new account would be created and it would be MIRRORING my old account. NOT TRUE. They created a new account, I wanted to keep everything but one drive Sync.Instead I am now paying more for service, and the One Plus was dropped off my plan, and the Apple Watch has not been able to receive calls even though I was assured it would. Last call they said give it 3 - 4 hours.I called today and said I wanted
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