I, like several people here, have had the same problem of T-Mobile in store reps LYING. December 2021, We went in to get two lines on the Magenta 55+ plan, the two girls in the store told us we could get the 3rd line for free, so because of that offer we took and brought our daughter on the plan. She had an old Verizon plan that was well prices, but of course free is better! Our first bill came and there was a $40 charge for the 3rd line, so we called and they gave a credit told us it would be fixed. The second month comes, and it’s a $35 charge for the line, so call again and they credit us. The third bill comes and there’s ANOTHER charge for the 3rd line. We call 611 and that rep tells me that the promotion we were offered did not exist….OK well why was it sold to us if it doesn’t exist?!? He said that he found a different option and that he would get his manager’s approval and it would all be fixed. He would follow up with me to let me know it was done. We thought it was done. NOPE
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