I got VV to activate. On website. Under My Profile/Blocking controls/Data Controls was set to block all data.I set to “Do not block data”.Enabled data on phone.Opened VV but it still did not work.Waited 10+ minutes and tried again. Still no work.Uninstalled and re-installed VV and then it worked.I don’t know if both actions were needed. Perhaps if I had waited longer before re-install it would have worked?Or perhaps unblocking data was not needed and I only need reinstall VV?
That is the upgrade that was texted to me by tmobile on 4-1. On direction from tmobile customer service I went to store on 4th and 13th. On 4th store was clueless (see earlier note). On 13th they managed to call 611. After 20 minutes or so on the phone they figured out there was a promo code and it wasn’t active till the 14th. There is nothing on the web page that says promo code or the 14th. They were unable to give me the phone despite me being there by their CS instructions.I went back on the 15th. I was finally able to get the phone. Store manager had to enter the promo code. I thought for sure they were going to stick me with “service charges” or something. But no, phone was completely free. Just 6+ hours of my time wasted. I’m very pleased with phone so far. But what a nightmare. How can the tmbile CS not know the details of the upgrade plan? How can the web page not show the correct starting date? How can they not fix their mistake and instead expect customer to
I had text telling me I could trade in my 3g phone for a OnePlus Nord N200 5G for free. I confirmed eligibility with chat. Chat told me to go to store. Store said they could not do trade in. I showed them the text and the chat and made no difference. Store said there was no one they could call to fix problem and I’d have do trade in online. The text and chat specifically said go to store.Amazing, store has no one at tmobile they can call to fix problems.Now chat is telling me they can’t help with pre-paid. Funny, they could on Sunday.
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