I had this problem ever since I signed up this past Christmas and I JUST SOLVED IT!!! I use whatever comes with windows 10 for my virus protection.So I went in to my firewall (type in virus in search bar at bottom left) and open “Virus and threat protection”. Then click on Firewall & Network Protection (on left pane). The click Reset firewalls to default. I think I had done something to mine awhile ago to let a game have access to it. Once I reset it, it works fine!Good Luck
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