Same thing here. Traded 3 phones. 2 were Sprint Leases (apparently I was to receive credit for them). One was owned outright. They gave me credit for the 2 Sprint Leases, but they deleted my promotion on the non leased phone after 2 billing periods claiming the phone was not traded in. Then they acknowledged it was lost but told me they need to investigate it before re-enrolling me? Why am I accountable when they lost the phone?When I received my 3 new iphones via mail, I called and asked for instructions on returning my handsets for the promotion. They said - “it’s simple - just take it down to a local Tmobile Store”. I figured that is great. Frankly - I suspect they use this as a way to claim a customer never turned in a device. That’s awful and unethical. Maybe their store associate pocketed it. Who knows. That is on them for having a poor system for accountability. I suppose I should only handle things through services that are traceable like Fedex from now on.If anyo
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