I had to speak with 6 different agents before I was finally successfully at getting my bill lowered from $55 to $45. I then discovered I was signed up for paramount plus and charged $4.99...even though it's supposed to be free even IF I signed up? Tmobile sent out a phone after my pos phone screen cracked when I dropped it...with a screen protector. Mind you, it's a significant down grade. But on my bill they show it as part of their "jump" program? They sent to an address I'd not lived at in over 2 years, charged me anyway. Tmobile seems to doing things similar to wells Fargo. Signing customers up for things they don't know about, promising refunds and don't. .I filed a complaint with my local bbb, told they didn't handle the particular office I'd filed against in sandy ut and gave an address in a different state? Next thing I know I'm getting an email from a Bellevue bbb with a response from Jessica with tmobile stating I'm not authorized on MY ACCOUNT AND REQUESTED the bbb close my
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