Try calling the support number for the phone company offering the service to the prison. In my case it was Securus who offered the service. They did something from their end that took the blocker off. Also call and verify again with T-mobile that their spam blocker is off. It took a couple of times to get it done. Good luck!!
calls from inmates do not ring and cannot accept by pressing ‘1’.Been with T Mobile for 2 weeks and it quit working when I switched from Verizon. T Mobile does not care about problem and apparently will not fix. This is happening to hundreds of people with inmates in prison and is reason for me to dump T Mobile!!!!!!!!!!!! and go back to Verizon.2 weeks with Tmobile and this is a showstopper with me. I will go back to verizon9:32 PMIt is a recurring problem and nobody is doing anything about it. Many people are complaining.For complaints go to calls from jail | T-Mobile Community
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