How long ago? If it’s recently the system may not be updated yet. Last week or so. Does it take tmobile’s system that long to update?
Then the phone is yours and you can’t use it to Jump. You should be able to trade it in on a phone but not through Jump. EXACTLY!!!!! That is the point im trying to make. Im trying to use the phone as a trade in towards a new phone but they said that i cant because it is a lease phone…. EVEN THOUGH I PAID IT OFF… thats why im trying to get clarification or thoughts from the community that would be the issue then. lease=once said lease is done you are still technically making payments on it..well renting it i guess is a better way to say it..unless you paid whatever amount they asked to purchase it outright..if not then technically you are still renting it..same as if you leased a car..you keep making payments..at the end you either turn the car in and get another lease or you get the option to purchase it..which THEN you could use it as a trade in. I paid the purchase amount.
Scroll down from this post and there’s a follow Tmobile with icons next to it that you can use to messenger. They havent responded to me. Any other ideas?
You need to contact Tmobile support using messenger on Facebook or Twitter to see if the can look into this for you since they are a higher tier of support than calling. I wish there was a number to call and speak with someone that is can actually help. Ive called customer support but they kept giving me run around and not answering my questions directly.
Then the phone is yours and you can’t use it to Jump. You should be able to trade it in on a phone but not through Jump. EXACTLY!!!!! That is the point im trying to make. Im trying to use the phone as a trade in towards a new phone but they said that i cant because it is a lease phone…. EVEN THOUGH I PAID IT OFF… thats why im trying to get clarification or thoughts from the community
From the link. How to pay off your device in nine monthly payments. You can use our Purchase Option Installment Plan (POIP), which is a no-interest, nine-month installment plan. You will be notified when you are eligible to take this option. Sign up for POIP on My T-Mobile: Log in to My T-Mobile. Click Billing. Under 'JUMP! On Demand lease' click View lease details. Click Get Installment Plan. Review the payment information. A payment is due for the taxes today and then there will be nine monthly payments. Enter payment details, then click Agree & continue. Complete the e-signature process. Once the transaction is complete, a confirmation message displays. Sign up for POIP on the T-Mobile App: Launch the T-Mobile App. Under 'Billing & Payments,' tap Lease ending soon. Take action. Tap Get installment plan. Review the payment information. A payment is due for the taxes today and then there will be nine monthly payments. Enter payment details, then tap Agree &
If your phone is paid off the only option is to turn it in or make payments to pay off. https://www.t-mobile.com/offers/jod-upgrade Also, if i upgrade right now, i will have to put down a large down payment since at the moment i cant trade in my device. My goal was to use my current device as a trade in to knock off alot of the downpayment/bill.
If your phone is paid off the only option is to turn it in or make payments to pay off. https://www.t-mobile.com/offers/jod-upgrade What do you mean, “make payments to pay off”. Everything is paid, even my monthly bill.
The issue is, the end of the lease is already up. I did not pay it off early. Just paid it when they charged me.
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