T-Mobile needs to do better! I have had service for over 5 years and I am just realizing how bad their support is when you need help with an issue. The rep’s will lie to you and tell you that they will call you back and never do. They will tell you that they filed a fraud claim and actually give you a fake fraud claim number when you ask for one, they will also activate a sim card on your account without your knowledge. Some of the employees are crooks and they lack integrity. I can tell that this company does not hold their employees accountable for anything because if they did, there wouldn’t be so many employees dropping the ball and being dishonest. No company can keep operating this way and keep thriving. Eventually they will be known as the trash of the communications industry.
When I started service 5 years ago, a representative told me that I would have a lower bill if I had 5 lines because I was getting like $5 off for each line that I had auto pay set up with. He assured me that I did not have to use the line and that I could just activate that line later down the line if I wanted to. Well it looks like someone else activated it and attached a phone to it. I did not get a text message about the new line. I am currently on the line waiting to speak with a manager. I have been on hold for an hour and 30 mins with several bouts of dead silence then hearing music again, they keep you uncertain as to whether or not they are still on the line. The rep checked in about 20 mins ago and said “ok a manger is on the line now” and a manager still hasn’t came to the line. This service is pure trash!
I was just on hold for a supervisor for 1 hour and 48 mins. The rep said she was connecting the call and hung up in my face. This company is TRASH!
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