Calling to speak with a representative is not going to give you the information you need to legitamize this class action lawsuit. They just work there the same as any of us who have ever been in the customer service industry. Corporate doesn't always share that information with them so they give you the best answer they can with as much as they know. I understand being skeptical, as was I. However, simply googling (which is how the majority of us got here in the first place) and reviewing a **credible** source(s) should tell you what you need to know.
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