Since no t-mobile representative is really trying to help me solve the issue, I've decided to switch to Verizon. Well done, TMO.
Also for others reading this thread, it’s best to keep your trade in phone until after you receive the new phone. This will allow you to cancel if you change your mind. Once your trade in phone gets shipped to TMO’s 3rd party, it can never be returned. Good point! just to let anyone who’s reading this post know: I don’t want to cancel order. Just want T-Mobile to honor the deal.
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