Received TWO messages “ACTION NEEDED” to upgrade my phone. A FREE replacement phone/upgrade. “Visit your local T-Mobile store to get your FREE phone”. Went to one store in town: upgrade phone not in stock and not sure when they’d get them in “but you can go online or call T-Mobile to order”. Did that but it was almost $500, cancelled order because that’s NOT free. Was told the upgrade only applies to in-store upgrades. So I went to the other store in town. Also not in stock and no idea when they’ll receive them. They just got a memo “this morning” that they cannot order them. I do believe this is a clear case of bait and switch and I WILL be filing a complaint with the Better Business Bureau.
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