I had same problem but T-mobile solution was to change what rebate they were going to use. Then after they change it and had me send in multiple documents they told me it was not valid. Think they told me a bunch of bull to get me to switch from Verizon. I regret being with T-Mobile They made it seem so easy to switch told me all about how they take care of first responders and had a deal for us yeah still waiting to see that. I am completely discussed with t-moblie there customer service is completely aweful !! T-Mobile keep the $1200.00 I know you need it so bad.
I had same problem but T-mobile solution was to change what rebate they were going to use. Then after they change it and had me send in multiple documents they told me it was not valid. Think they told me a bunch of bull to get me to switch from Verizon. I regret being with T-Mobile !
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