I regret terribly that I switched from Cricket to TMobile!!!!! I have spoke with 5 different people and my situation is still unsolved, NOBODY dis what they promised and it has caused a very emotional trip on me due to this, I would not recommend NOBODY and I mean NOBODY EVER SWITCH TO THIS SERVICE!!!! I was with Cricket for 13 years, the only reason I switched was because the Christmas promo they had and IT WAS THE WORST MISTAKE OF MY LIFE I completely regret moving to t mobile too! They make fake promises and nobody takes action. Talking to customer care just gives me anxiety and there were times I cried because I was explaining them the issue for 2 hours and they still kept repeating the same thing like a parrot
Me and my 8 lines will be leaving once our credit is gone. I was promised a price in the store and months later still not fixed except a supervisor telling me they can't override the system since the code the rep entered was invalid. So I get screwed because of your employees screw up... I think not. Whatever bye, I'll never be back or try the service ever again in my life. Getting a device with t mobile is like a trap. They get so over confident that we won’t leave them as long as we have the device and they charge as much as they want!!!
Started with making a payment arrangement. I set up a payment arrangement recently. I was going to pay my outstanding balance today (9-29-22, payday). Somehow the system gave me payment dates of the 25th and the 27th! Called sunday, spoke to Jasmine. After 45 minutes of her repeating the same thing about some button she can’t push and NOT transferring me to the supervisor, she says she set up an alert so that if my service is disconnected before i make my payment this afternoon, she will waive the reconnect fees and manually restore my service. Well, of course at 6:30 this morning my service was disconnected. Noone available to speak to before 7. At 7, spoke to Dexter who read the notes and said that he saw what Jasmine said but he himself was unable to do it and it had to be Jasmine. He said he would send a message to Jasmine. I asked for a supervisor and was told they were all in a meeting. 3 hours later I haven’t heart anything so I called back. Spoke to someone (didn’t
I’ve been with T-mobile for 18 years and didn’t have any problems until I added a line. The employee said I have to pay 109 for 3 lines. The next billing cycle came with that price the following month was 113, and the next following month was 125! I called customer service and they didn’t give clarification also. So upset with T-mobile!!!! Yes, instead they try to convince us that those are valid charges. They’re never ready to revisit the recording of the previous representative’s call and apologize for their fake promises. They don’t want to fix it. They just want us to pay how much ever they’re asking. I’ve been experiencing this problem since 4 years.
Yes, you’re right. Every representative tells different things and they say they’re not responsible for each other’s words. I wonder if they all are taught the Same thing about plans, devices, etc during their training
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