I joined T-Mobile from Verizon 3 months ago with the store associate telling me that i would be receiving Mastercard rebate cards. I was told it was normally 6-8 weeks for receipt of the cards. Its now been 12 weeks and ive heard nothing. How can I find out a status? I never would have changed from Verizon had it not been for the "great deal" i was "offered". I've been disappointed with weak and spotty service. Not happy at all. I researched how to find the status for promotions. Logged in to the app, went to the promotion link_ it says that I have NO PROMOTIONS! I'M looking for a new carrier!
Tmobile seems to be in the scam business with their promo offers!😡
I was informed "for each line" been 3 months....still nothing!
Anyone else having trouble with TMobile meeting it’s promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they promise you to get you to switch from AT&T. Just a new form of Corporate hot checks….. worst customer service I believe we have experienced… Same here_ waiting for 3 months now!
T-Mobile Keep & Switch is nothing but a FRAUD. I went to the Tmobile store with a friend and regrettably decided to switch from Verizon to Tmobile upon hearing about the keep and switch promotion. I paid over $1200/final bill to get out of the contract with Verizon with the FALSE promise that Tmobile would reimburse a portion of it. It's been almost 5months and I still have not received the $832 rebate. I have uploaded and emailed documents over 5times and told by customer service that everything is good, only to call back wks after to be told that the submission was denied and I have to wait another 15-30days!! SCAM!!! Customer Service is very poor, no one follows up! Would not recommend anyone to Tmobile! Same here!
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