If you’re going to crash, crash & burn I suppose.
February 22. No changes. No solutions. No updates. 3 days left in the billing cycle. I’m guessing the logs will show this current cycle by March 1, which will be the next cycle by then. The clock will then reset & the “known issue” causing this major annoyance will return after magically allowing them to compile the logs for the bill.
February 19. No changes. No solutions. No updates. 6 days left in the cycle. 26 days since the logs have updated in real time.
February 17, 2023 - No progress. No resolution. No explanation. It has been 24 days. 8 days left in the cycle. Unacceptable.
February 17, 2023 - No progress. No resolution. No explanation. It has been 24 days.
I noticed my call & text logs were not updating on 1/25. The last logged calls & texts were from 1/24 - the last billing cycle. I gave it a few days to update.When the logs had not updated by 1/31 (one week into the new cycle), I contacted T-Mobile via the support feature on the app. I did so again on 2/3, 2/6, 2/9, 2/10, & 2/11. I called them on 2/3, 2/9, & 2/11.My usage numbers appear to be updating & accurate. However, the call & text logs still show the data from the last cycle. All previous cycles show accurate log data. The service experts are reading from a script. The technical team is shrouded in mystery & provides canned answers. I have been told:We are undertaking a major upgrade in your area. The updates will appear in 24-48 hours. They did not. We are performing system-wide maintenance. You will see the updates in 48-72 hours. I did not. Your complaint has been forwarded to our technical team. They will be in touch. I spoke with them. Nothing ch
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