Hi. @HeavenM thanks for staying with this problem. I’ve I been through a lot last few days. worst was dealing with USPS. they have no communication each other so I had to explain everything over 10 times every time they suggest me a different department. long story short nothing was resolved from USPS. they stop my process right there after 2 month it’s just searching.no further action or reply. not even confirming that my mail is missing. and I reached out T force on tweeter. they understood my situation and re-enroll me on that trade in credit program . but still not sure I can consider this as a problem solved or not. what if it affect after 2 yr when I want to switch the phone and still they can say. “ hey? we still din’t get your phone. ? worst sinario.but for now t force is saying they re-enroll me trade credit program so don’t have to worry now. do you think is that ok? I’m not worrying now. I want to resolve this problem totally. now I think maybe ASSRANT could be behind this.
I totally agree . Mine was missing after it landed on Lewisville TX . Dont know whos fault. ThatAssurant company cause a lot of problem by my research. Needless to say USPS. if it doesnt move more a week.start to do something. i got my lesson. Even though this is shipping label T mobile provided to me they dont want to take any responsibility nor have back up insurance for such a case like this. So dissapointed. I am the one who has to run around to find my lost(stolen ?) device to get that trade in bait.
Im trying tweeter Thanks.
I shipped the package on Dec 28 2022. First searching request made on 1/18/2023tracking # is 9202 0902 8418 4849 0608 04after case open someone from USPS sent me email said my package was delivered to your facility in LEwisville TX. So I contacted t mobile. heard they din’t have package. so back to USPS open second search request on 2/2/2023. still they din’t locate the package. and meanwhile my promotion expired. explained the customer service over the phone. well. of course. they said “sorry. But we din’t get the package. we can’t value your trade in anymore” HAHAHAI said I did everything I was supposed to do . it’s not my fault. one of your smart customer service guru said “ well… you could have returned it in person ,,, why din’t you do that? sorry… ” really? I can’t talk that kind of human being anymore. Anyhow. here is last e mail I got from USPS from second searching request. USPS - Search Request UpdateInbox auto-reply@usps.gov Fri, Feb 17, 1:10 AM (4
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