How can you have no ETA on when this will be fixed. How can this go on for so long? Does the upper management not care or hold the technical staff accountable on fixing the issues?
This outrages, how can Tmobile not be able to fix a problem that is impacting so many people for so long?????
How can the usage be viewable as normally is and then suddenly stops right at the next billing cycle? Fixing an issue that impacts such a large number of customers and is clearly visible and can be duplicated shouldn’t be taking this long. Data is there on the backend for each account but is not viewable by customers, fix it PLEASE before you start losing customers. Outsource some technical staff who know what they’re doing, this has taken long enough.
I just confirmed, Verizon does provide up to date call detail records for the current cycle. If this is not fixed then that’s the other option.
This is ridicules. Call detail record is an important part of the service. Tmobile support says they know that this is broken but have no ETA and do not have more details.
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