After several terrible experiences with TM customer service, they finally gave up and issued me a credit to my bill of $149. That is the cost of the mlb.tv subscription. So, I bought it myself, after much aggravation, but finally done.
T-Mobile customer service is an absolute joke. I have now spent almost 3 hours on the phone and in chat with 3 different reps and they have done absolutely nothing. The last rep kept apologizing and saying they will look into why no one ever follows up and he told me 20 times he is going to take ownership and fix my problem. He will personally call me back in 24 hours with a resolution. And, as expected, he disappeared just like the first 2 reps. Total frigging joke.
I hope you get a response. I have been on the phone twice with CS and they promise to get back to me and never do. At this point, I would save money/time by buying my own mlb subscription for 149. Complete joke.
Thanks all, still no luck with any of the suggestions but I appreciate it. T-Mobile support has been no help either.
Thanks Heaven, tried restore account, but yet again, no luck. T-Mobile customer service opened up a ticket 7 days ago, still no response, very annoying. I have missed a whole week of baseball.
Thanks, mine is an android, ver 13, and I updated it during this problem, but to no avail.
just checked, it is the same, but still can’t get the free mlb.tv. when I log in, it even says my account is linked to a tmobile account, but when I try and watch a game, it asks me for my credit card.
Thanks for the tip gramps but it still didn’t work. I was on the phone with tmobile customer service last week for a hour and they could not fix it. They opened a tech ticket and told me to expect a response in 24 hours. That was 4 days ago, still waiting ….
Thanks for the advice, sounded like a great idea but didn’t work. I don’t use my e-mail address to log in to t-mobile, I use my phone #. Not sure if that has anything to do with.
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