Replies posted by 415Glenn

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A
alabamapastorFirst activity
asked in Accounts & Services

The worst customer service

Today I called the Portero, SF location to inquire about flip phones. I was told they had a phone, so I went to the store. There were no phones on the floor, the sales associate was less than pleased to help us. When they returned with a phone in the box I asked to look at it, they said they couldn't open the box, and had to sell it to me. When I asked more questions abut the phone, they said, “It’s a flip phone, you should know about it.” I asked to speak wit a manger. I was told the manger was at lunch. The associate was extremely unhelpful and dismissive. I told them this was poor customer service and they said, ‘I could leave.”Once again, T-Mobile continues to exhibit poor service.

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