Thanks for your reply gramps28.Yes I have tried multiple new SIM cards and also switching SIM cards to different phones. The issue persists regardless of the phone or the SIM card used. It must be related to either the T-Mobile or Verizon message centers, or how they talk to each other. I am not a Facebook or Twitter user, but appreciate the idea and will see if there is another way to contact them.
I have tried the Live Chat. Challenge was not being able to explain the issue and attempted resolutions with any specificity and keep it within the limited space available. Also have multiples calls with the Tech Support line (useless beyond the basics), the Number Transfer Center and the Porting Department. They can read the canned responses that come up on their computer screens, but so far no one actually has had any working knowledge of the situation or what to do to resolve it.
👍 will try that, thanks
Thanks for the suggestion Taranis. I checked and it has the correct phone number. In addition to Google Messages, I have also tried using Samsung Messages and even Verizon Message+. None of them have worked for receiving SMS texts sent by Verizon phones.
I did finally get resolution. It took filing a formal complaint with the FCC: https://consumercomplaints.fcc.gov/hc/en-us. Within two business days, I was contacted by a person with the T-Mobile Executive Response Team. He confirmed that all the normal troubleshooting had already been attempted. Then we did some test texts from a couple Verizon phones and an engineer was able to track down the issue. I’m not sure exactly what it was, but once the issue got elevated to the right people, it was fixed satisfactorily. My advice: First go through the process of normal troubleshooting, but if the issue persists, don’t hesitate to file a complaint with the FCC to get it elevated to a higher level with engineer involvement. Worked for me.
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