For more context with my situation, I called and reachout to tmobile team expert via phone in past Sept 2022 to requested them to STOP charging me for $15 which i shouldnt be charged in first place. This is for voice and Im deaf and use data only. They assured me in past sept taht they will remove this feature which never happened so it was tmobile's error and they owed me all $15 they took from me. Its nothing with terms and service agreement.
I got my issue sorted out by a wonderful rep via facebook messenger. Totally 180 degree kind of customer service experience than I had with team expert Marcus who was unethical by lied to me. Thank you sayaoran for your reply.
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