Replies posted by Traveler2020

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ggaramboFirst activity
asked in Accounts & Services

Bait and Switch - Trade in SCAM

I’m running into similar issues.  Was told “Sign up for the 5G service and everyone on your plan gets $830 credit towards a new phone with trade in”.  Upgraded the plan, Bought the phone in the store and was told $7 month for 24 months after credit applied.  Paid taxes and fees (so I thought and I saw the charges) signed and went on my way.  Bought daughters phone over the phone and did same.  A day later check my account and not only is there a $130 down payment on there but $18 protection fee that I never asked for nor authorized.  More to the story with my daughters phone but The $11 that I was told hers would be monthly I am now being  told is $20 month.  There was no down payment on her phone but mine was cheaper and had a down payment.  In addition, the man working there told her the other guy “made a mistake” but there’s nothing he can do.  Clearly they are trained to lie and steal from you since I found out only store employees make commissions.  We have been with t mobile 16 y

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