These ppl really need to be sued!! Going through a similar situation with them at present. Had the home internet that they had on promotion in my area for less than2 days. I went through the return process 2 days later with all the correct procedures followed by call center agents . Equipment wAs returned via ups. I have a receipt and a follow up email with Time and date that it was delivered by ups. T-Mobile kept on send me bills even though I kept call the call center. Was informed by the last one to disregard it and the matter was going to be fixed. Got home one night from work to receive a mail from collections agency !!!!! Can u Seriously believe that!!!! Their incompetence to find the equipment on their end had totally SCREWED with my perfectly perfect credit score!!!!!!!
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