I did manage to find a ChatBot on the Tmobile site. Wasn’t easy but it transferred me to a live chat assistant and we’re working through things now. Thanks for your advice.
It was a special promo through Costco, so yes a $800 trade-in. My husband and I both did this, his first and then I went in a few days later. My credit is showing as applied (a spread over 24 billing cycles), The credit for his hasn’t.
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