I basically only have a cell phone so my security system can send MMS messages with an image when it detects a person. It was totally reliable when I first got the phone but it has not been reliable for quite a while now.I just sent a test message from the alarm system (it uses gmail) and it came through fine. But it wasn’t working at all a couple of days ago. I’m having health problems, and haven’t been able to stay on top of things, but am trying to get this resolved before I have surgery next week.Bottom line, if T-Mobile can’t get to the bottom of this issue soon, I’ll be looking for another provider. My neighbor uses Cricket and has a similar security system and his messages have continued to work while mine were not. Other threads when it first stopped working suggested it was caused by an FTC “anti-spam” rule and that T-Mobile and others simply purchased lame software to implement the rule which broke the utility of the gateways. If this is true, it shouldn’t be rocket sci
Still not fixed for me, and now it is ever worse as sending from my swbell.net account which worked last week doesn’t work today.
magenta, what happens if you send to your number from a different email account?In my case if I send from a different account it does go through.ph#@tmomail.net from my gmail.com is like it never happened, from my swbell.net email account gets through fine.Try it if you can. If yours also works from a different Email it provides more evidence that is is some kind of SPAM filter run amok, solution is simple, add a whitelist of email accounts we want Email to mms messages from, all other can be regarded as SPAM in my case.
They closed my previous ticket. I have new ticket # 74400152 opened about this How do you open one? Or contact anyone at T-Mobile with a clue?
I’m having the same issue. I only have the phone to get MMS alerts from our alarm system. If they can’t fix soon this I’ll be shopping for a new carrier. The alarm sends through a gmail account, when I send an Email with the same attachment via my swbell Email account I get the MMS text on my phone. I know the gmail account is sending the message because I have it bcc another Email account.Hey id10ts at T-Mobile add a white list that we can edit for the Email to MMS gateway. I assume after some number of similar messages they block the sender as spam. STUPID!
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