When is Tmobile going to offer either Arcadyan TMO G4SA or Sercomm TMO G4SE to customers who need an external antenna to access their nearest Tower. I am located about 2 miles from the nearest Tower but have some Tall trees line of sight to tower. When the wind blows the foliage right, I get 150 to 250 mbps downloads. I get frequently disconnected and have to reconnect home automation and entertainment devices. I am willing to buy a Waveform antenna if Tmobile will provide a compatable modem. Just asked about the new modem with the antenna ports on twitter and this is the response I got. I don’t think they even know“Great question. I don't see them currently, but not to worry as our range of 5G Gateways share identical key features and provide a consistent user experience.”
Try their 5g home internet. Mine looses the signal as the day goes on.Guarenteed by 2pmest I’ll be at the blazing fast speed of 1.0mps. When I called,they said it was a problem with the firmware in the moden that ran fine up until 2 weeks ago, They overnighted a new modem(I have a feeling it was refurbished as it didn’t come with a power cable). Plugged that one in and it started to turn itself off and back on for what seemed like every 15 minutes. I was on the phone with customer service and the tech support for at least an hour and a half on friday. They wanted to send out another modem until I asked if this one could be returned to the store where I signed up at. When they said yes,first thing saturday morning I was there. They gave me a different make. Plugged it in and so sooner as the afternoon hit,The internet slowed to a crawl. Did the tap dance of moving the modem to different parts of the house and ended up with it back in the spot where the original was. I went on twitter an
I couldn’t tell you. I picked this one up at a T-Mobile store last December ($25/month special) and haven’t returned it or had any real issues. The first sagemcon I picked up at the T-Mobile store when I signed up last Feb.It ran fine until a couple of weeks ago. Had I known I could have just gone to the store and exchanged it the other day,I would have gone that route.
Ok,took the new Sagemcom back to the store this time. They gave me new Arcadyan kvd21. Put the old sim card in it and it seems to be working fine. A couple of questions I have with the one that got shipped. It wasn’t wrapped in the box with any type of protective cover and it didn’t come with a power cord. It seemed like after connecting it up that it might have been a refurbished unit. The box itself had a green dot on the lid. The Arcadyan came wrapped in a peice of plastic and with a power supply. If their shipping refurbished units,they should let you know. After this,I think any problems and the equipment goes streight back to the store instead of getting it replaced via online.
I haven’t had this issue myself. I’ve been using the Arcaydan older model. Is the signal typically ‘good’ or better (as seen from the app) ? Does your device get warm ? The old one didn't,this new one gets warm,then shuts down. Trying to watch Hulu and it keeps buffering and shutting off. It's like having dsl or dialup again.
Got the new modem yesterday. This one is just as bad. The difference between the 2 are the new one shuts down and restarts about every 15 minutes. They did get it to me fast. I’m going to return this one directly to the store and see if they will give me a new one.
I did the online tech support. Turns out the router is bad,they did a patch over the network to keep it going while a new modem ships out. Supposedly a global issue with the modem/router. Their replacing the old set up for free.I would suguest going that route on the main account page. Which gateway model do you have? Sagemcom 5G HINT Gateway
I did the online chat.
I did the online tech support. Turns out the router is bad,they did a patch over the network to keep it going while a new modem ships out. Supposedly a global issue with the modem/router. Their replacing the old set up for free.I would suguest going that route on the main account page.
Having the same problem. Only now it’s starting in tthe afternoon.Drops like a rock from 100mps to 0.6mps and stays there for a couple of hours. Was starting around 7pm est.Today it started at around 2pm est.
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