I was on the phone with T-Mobile prepaid, I spoke to Maria about a payment that was requested but was not due in fact she had a 70 credit. My mom was told to pay $50 when she had a 70 credit. My mom is - older and made the payment. The next day which is today I call prepay to find out why $50.00 was requested when no outstanding payment was due. My Mom is 81 years old I opened this T-Mobile account for her. When I asked for a refund of the payment Maria in the Philippians stated she could only refund 50.00 of the payment amount. to get a refund of The $4,45 I would have to contact my government. I requested to speak with a supervisor I held for 15-20 minutes a supervisor she brought to the line said I would in fact have to contact my government for the $4.45. I asked which department of the government I should contact and requested she give me the different government departments who I should go to for a refund and she disconnected the call. Did you know this was going on reps ar
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