Replies posted by Frustrated Customer

3 Replies

F
Frustrated CustomerRookie
asked in Devices and orders

Still waiting for my trade in credits for my 4 x iPhone 12

I dislike outsourced customer service. They don’t get paid well and they don’t have the authority to make decisions. I am sure there are financial incentives attached to tiring customers out.

6
F
Pillar
7 months ago
F
Frustrated CustomerRookie
asked in Devices and orders

Still waiting for my trade in credits for my 4 x iPhone 12

I was on chat with them and they called me and requested to quit the chat and come to the phone. Still no resolution. They for the third time in 2 weeks promised to call back.

6
F
Pillar
7 months ago
F
Frustrated CustomerRookie
asked in Devices and orders

Still waiting for my trade in credits for my 4 x iPhone 12

I am on hold again and they are telling me something completely different now. This is the worst customer experience ever. I will cancel my contract and leave TMO after, hopefully, resolving this issue. So frustrating.

6
F
Pillar
7 months ago
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