I found a solution to the lack of Customer Service and Accountability from both TMobile and Assurant. File Better Business Bureau cases against both. Miraculously, the Executive Customer Service members CAN be contacted, listen, roll their eyes that it didn’t get to them sooner, and amazingly the charges can now be reversed.
Yep, these folks are either incompetent or fraudulent. T-Mobile stone walled me, Assurant stone walled me. This is a scam of epic proportions. Between the Monthly fee, the deductible, then claiming “empty envelope”, and likely refurbished phones at pennies on the $. Yep, first and last time I’ll buy insurance and I am going to buy out my contract and NEVER come back to T-Mobile again. Worst service ever and worst customer experience ever. And I made it through the AT&T to Cingular to AT&T to Cingular to AT&T in the 2000’s :D
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