I’m a prepaid customer as well and I’ve been having billing issues since August ‘23. Since November’23 I’ve been doing something similar to Mahana. Walmart.com has direct top up cards for T-Mobile! There are several increment options ($10, $25, etc.) You can have it directly applied to your account or emailed. When applied directly it takes maybe about 5 minutes to hit account. Downside? Might need to make a few purchases if prepaid bill above $60! But worth it when no reps available or not able to help, stores closed, etc! Hope this helps, y’all! Sucks we gotta struggle just to give this company money! Lol-Lew
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