This is unbelievable! I switched to T-Mobile from Verizon back in July and did the trade in upgrade promo. I sent my iPhone 12 Pro 256gb, got the tracking and the phone was DELIVERED. Something wasn’t right with my bill so I contacted them and asked if they have received the phone and they said yes they have received it and it will reflect on my bill in the next month or two and I will be credited for the difference. That didn’t happen so I called again and they manually lowered my bill to what I agreed to pay for one month and the next month it’s shot back up so I contacted them again. I went back-and-forth with multiple calls for hours, and they filed a “T-Mobile Handset Order Research Request”. They claimed that they received something because USPS said it was delivered then came back and said it was an empty box. The interesting thing is that I got an email this morning regarding the “T-Mobile Handset Order Research Request” and they put a request in for the WRONG PHONE! They put
TMOBILE IS TRULY SCAMMING PEOPLE. This exact thing is happening to me now. Date of transaction: October 16, 2023. I have an iPhone 13 Mini. I pay monthly approximately $25.00 to T-Mobile for Protection Plan Insurance for Assurant. In October of 2023, my phone started glitching. I called T-Mobile Customer Service at 611 to explain my issue with my phone. They had me send in my phone for a Replacement instead of filing an insurance claim to swap my device with another refurbished phone. I agree. The replacement refurbished phone doesn’t work. The earpiece doesn’t work. I call back Tmobile and they said they will send out another refurbished phone to me. Tmobile then instructed me to return my original device along with the 1 damaged replacement, in 2 seperate return boxes along with 2 UPS return labels that T-MOBILE PROVIDED with tracking #'s 1ZX1392Y9019662064 & 1ZX1392Y9019680311. The labels were created 10/7/23, I returned them to a nearby UPS Store on 10/12/23. UPS tracking rev
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