I had been a T-Mobile customer for some time with no problems. I had auto pay to a credit card set up which worked perfectly UNTIL T-Mobile instituted a $25.mo charge for using a credit card. At that point I switched to auto pay by ACH debit. Problem - my bank account required all ACH debits to have the debit ID preapproved. NO ONE at T-Mobile knew their debit ID. so when the ACH debit hit my bank it was rejected. I now know the debit I D because it was recorded when rejected and have preapproved it. EXCEPT T-Mobile now forces me to wait a year to re institute ACH debits from my account, all at a $25.00/mo. credit card penalty. Every time I call customer service, the agent is invariably polite and understands the problem but cannot help and is unable to give me a contact to escalate the problem.Any suggestions?(T-Mobile - if you monitor this string, please call 847-494-0000.
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