Question

need help with contacting TMobile corporate office

  • 13 August 2021
  • 21 replies
  • 7507 views

Userlevel 1
Badge
  • First activity
  • 0 replies

.

Does anyone have a way to contact TMobile corporate offices?

I need to file a complaint already went through all the supervisors with zero help. 

If anyone can help out I would appreciate it otherwise I have to file a complaint with the BBB.

 


21 replies

Userlevel 7
Badge +14

You can try using snail mail in this link.

https://www.t-mobile.com/contact-us

Userlevel 7
Badge +16

for pretty much every site out there if you scroll to the bottom there is usually a “Contact us” selection.

Userlevel 2
Badge

I have several numbers I found online that I am going to try. I am also going to be contacting attorneys in regards to filing a lawsuit with the company. I’ve been with them for 2 weeks-switched from Sprint (who I was with for 10 years) because they promised me I’d be grandfathered in under my Sprint monthly amount only to be billed a much higher amount and basically told yeah we promised you that but it’s not going to happen. And oh yeah, we also promised you a free phone for switching but you’re going to pay for that too. It’s been a NIGHTMARE of hours spent and being constantly lied to and then basically told I’m screwed. 

Userlevel 2
Badge

Spent several hours on hold with the “corporate office” only to have had them repeatedly just transfer me to basic customer service. I’m filing a class action lawsuit for deceptive business practices. I personally know people who also have been screwed by their lies. Anyone who reads this that also wants to go up against them, message me. Customer of only 2 weeks and I deeply regret ever letting them switch my sprint account

Userlevel 7
Badge +14

You know that class actions lawsuits only makes the lawyers rich and the people in the class gets very little of the settlement. You’re better off taking them to small claims.

Userlevel 3
Badge +2

Email addresses are in the form of "firstname.lastname@t-mobile.com". Go to the investor relations site, you'll be able to find names there. 

You can try using snail mail in this link.

https://www.t-mobile.com/contact-us

This is just to FUNNY  Still  LOL hahahahaha

 

Spent several hours on hold with the “corporate office” only to have had them repeatedly just transfer me to basic customer service. I’m filing a class action lawsuit for deceptive business practices. I personally know people who also have been screwed by their lies. Anyone who reads this that also wants to go up against them, message me. Customer of only 2 weeks and I deeply regret ever letting them switch my sprint account

yourachurtoo.  try in person. or write to CEO/Corporate and the T-Mobile Board Members, all of em. Then send the whole mess of paperwork to BBB or maybe newspaper, or do what I have done to others, “PICKET” IN FRONT OF THE T-MOBILE STORE, WHERE IT ALL STARTED!!   I, after all these years since the flip phone, and discontinued Gravity 379 C-phone and new free promotional cell phone/emotional mess. I now have to pay for a new phone due to time like ( knew nothing of) that expired. 

Spent several hours on hold with the “corporate office” only to have had them repeatedly just transfer me to basic customer service. I’m filing a class action lawsuit for deceptive business practices. I personally know people who also have been screwed by their lies. Anyone who reads this that also wants to go up against them, message me. Customer of only 2 weeks and I deeply regret ever letting them switch my sprint account

 

.

Does anyone have a way to contact TMobile corporate offices?

I need to file a complaint already went through all the supervisors with zero help. 

If anyone can help out I would appreciate it otherwise I have to file a complaint with the BBB.

 

Zee, check out the reply to “yourachurtoo” above. I replied to her concern, similar to yours

So here's my issue maybe someone else has had It and knows where I should turn, so last year around September or so I got my two week old Apple Watch series 7 45mm stolen, I filed the usual BS paperwork paid the $150 deductible then I get the tracking info on my watch, watch never comes, watch never comes BUT says delivered.  UGHHH So of course UPS said it was handed to me >’Mr. Adler’  And at this point I’m becoming Increasingly more pissed off and this is why and It’s not just because of bad customer service it’s because here i am now with a watch payment, data plan & Insurance, it adds up.  So, finally we agree on sending me the replacement and I had it sent to my friends brothers house in the sticks so YES I finally got it and life goes on, fast forward to January and I am at a restaurant and bar and I turn to say hello to a friend and someone got me for the watch that I took off while I was enjoying my cocktail, yes I should be more careful BUT at the end of the day I have and pay for Insurance so I should not have to deal with this.  Ready for the second part…? Pay attention It gets confusing on 1/13/2023 I get in touch with T-Mobile to get the warranty process began on my now second stolen apple watch  and of course you know the drill, pass the buck as many times as you can and hope It does not come back to you  LOL LOL :-) So I reach Assurant now and file my warranty replacement pay the $150 and life goes on, well no it does not, Assurant denies the claim wanna know why..? Fraud, YES you read that correctly they said in so many words trust me, then I call T-Mobile back and after an hour she tells me this is why they denied it and It’s because Assurant when they filed the complaint somehow someway they used the IMEI from the watch that got stolen, so OK we have a reason now we need a solution, T-Mobile gets on the phone with me and we do a three way call to Assurant (not that kind of three way) SICKO  JK JK JK LOL LOL I needed a laugh sorry, all kidding aside they finally file a second claim and I don't know what she gave him but she found the watch (My watch supposedly) the IMEI I needed, so It finally this looks like a simple mistake right and It will be resolved, no way Jose it’s far from resolved, so 1st claim denied from Fraud! the 2nd claim with an updated IMEI supposedly DENIED guess from what…? You guessed It right, FRAUD! So now guess what I have a third time to do this so I my as well get it done, ok we finally after three excruciating days of back and forth with T-Mobile and Assurant they now find a 3rd IMEI ???? so I can file a third claim, well guess what…? Denied, I’ve now had enough and need a break, so that's what I've been doing and god darn it I’m exhausted, so now back to this, I still am paying for the watch, data plan, insurance.  with absolutely no one helping me, I’ve scoured the web looking for ways to file a complaint and It keeps taking me to a site where they want me to pay, then some useless sites THEN of course sites like this sponsored by T-Mobile.  I’m at a dead end folks and could really use some guidance, any thoughts..?? 

 

 

Thank you so much for taking the time to read this novel, I hope you made it to the end so I could shed light on this huge problem so others don't fall victim. 

 

 

Again, any ideas will be put into play, Id take anything.

 

 

 

Jason Adler

 

To get in touch with the corporate office of T-Mobile they don’t just plainly tell you because you need to follow the dispute process as outlined in the terms and conditions of service fir small claims or arbitration unless you have opted of within the allotted time frame after the signing of agreement in terms of service. 
you can write then regular snail mail at the alberquerque New Mexico address and one of the corporate leadership team will contact you within the 10 days that they have to respond to your grievance for resolution. They will with contact you via telephone, email or in writing from the office of the president from the Bellevue Washington address. They usually resolve and remedy gripes and grievances very well before the 10 days that they morally and legally are bound to do and saves the day. 

I had been a T-Mobile customer for some time with no problems. I had auto pay to a credit card set up which worked perfectly UNTIL T-Mobile instituted a $25.mo charge for using a credit card. At that point I switched to auto pay by ACH debit. Problem - my bank account required all ACH debits to have the debit ID preapproved. NO ONE at T-Mobile knew their debit ID. so when the ACH debit hit my bank it was rejected.  I now know the debit I D because it was recorded when rejected and have preapproved it. EXCEPT T-Mobile now  forces me to wait a year to re institute ACH debits from my account, all at a $25.00/mo. credit card penalty.  Every time I call customer service, the agent is invariably polite and understands the problem but cannot help and is unable to give me a contact to escalate the problem.

Any suggestions?

(T-Mobile - if you monitor this string, please call 847-494-0000.

Userlevel 7
Badge +14

You may want to remove the number and might get spam calls pretending to be Tmobile.

I had been a T-Mobile customer for some time with no problems. I had auto pay to a credit card set up which worked perfectly UNTIL T-Mobile instituted a $25.mo charge for using a credit card. At that point I switched to auto pay by ACH debit. Problem - my bank account required all ACH debits to have the debit ID preapproved. NO ONE at T-Mobile knew their debit ID. so when the ACH debit hit my bank it was rejected.  I now know the debit I D because it was recorded when rejected and have preapproved it. EXCEPT T-Mobile now  forces me to wait a year to re institute ACH debits from my account, all at a $25.00/mo. credit card penalty.  Every time I call customer service, the agent is invariably polite and understands the problem but cannot help and is unable to give me a contact to escalate the problem.

Any suggestions?

(T-Mobile - if you monitor this string, please call 847-494-0000.

 

YES they are in Washington! 425-685-3500.

Go to the FCC and file a complaint.  Look it up online. Individuals can win up to $10,000 for the things this company is doing.

Also write to the CEO!  Someone will reach out to you. It’s really a shame. I’ve been a sprint customer for many many many years and now T-Mobile takes over and all hell breaks loose!

T Mobile makes it a habit for agreeing to arrangements but then they stop to say they never agreed. Twice now they went into my bank account and TOOK money out without my authorization to do so. But I am seeking a great lawyer to resolve T Mobile’s mad business ethics towards their customers. T Mobile needs and should be held accountable for all this wrong doing and made an example of for other Carriers to see what could happen to them.

AS FAR AS A corporate PHONE NUMBER, something is very odd about that for sure. How could you run a Million Corporation without a corporate number available to the public? Plus how many more people have they invited their bank accounts without permission, I smell a BIG lawsuit in the air.

Hi Tom,

If you choose to stay with TMobile, I would open up their t mobile money account and only put what your bill should be.  I too have had issues and have reached out to the CEO and also reported them to the BBB and the FCC. I would suggest doing the same.  You will get a response from the CEO’s assistant.  Good luck!  It has been HELL for me too!  They need to be held accountable for their promises!  

Trying to contact the Corporate Office is a witch hunt to say the least. Plus all the empty promises they grant you. Calling the so called Complained line merely you're contacting T Mobile Customer Support again.

Plus I got them going into my bank account without my authorization and taking money. I warned my bank about T Mobile doing so. I also have spoken with Americans Disability Act to see what they can do. Seeing I am 68 and disabled. My next step is a State Representative possibly to investigate. I used a State Rep before and have gotten very good results too.

We need to start a petition concerning T Mobile and sneaky ways of business. Not to mention going into people's bank accounts and STEALING their money. Last I knew any business needs your permission to remove any money from your bank account.

I really need to speak to a corporate head I have a issue and I can’t write it no enough room I can’t believe the online rep told me what I been told wasn’t correct so if I don’t like it live with it also other rood things I want all calls pulled as of rite now I’m so pissed I’m gonna contact my attorney asap cuz I am shocked the way I was spoken to  they basically said Im screwed to like it or cancel we don’t need u 

Userlevel 1
Badge

Reading these threads I realize I am not alone. T-Mobile told me multiple lies. I have lived up to my end of the contract which I unknowingly entered into. I pay my bill on time every month yet they haven't lived up to anything on their end. That can't be legal. T-Mobile should have to be accountable just like I would be if I stopped paying my bill. I guess nobody has been able to find a way to speak to someone that has the authority to hold them accountable. One thing I think is crazy is they set up a brick and mortor store in a town where the surrounding towns can't get service. I wish I could take them to small claims but I can't afford to. 

Well if anybody knows how to get a hold of somebody in corporate office please let me know because I've been with T-Mobile a total of eight days now they started off by sending me the wrong phone I ordered the T-Mobile reveal 7 pro they sent me the seven so because I guess the seven pro they ain't got it no more it's back order I don't know but they fed me a line and you know what just to get just shut me up so they sent me or I wanted the Moto G styles 2024 they went they've lied to me so much I can't even trust them anymore I still haven't got the phone that I wanted because T-Mobile don't even carrying the Moto G styles 2024 right now like why would they do that to me I rode my bicycle 2 hours to a T-Mobile store to do the exchange just to be told that they ain't even got it in stores yet I still right now have not got nothing figured out they will not help me it's like a day send me a phone that they want me to have it ain't they took me completely out of it I am over T-Mobile

Reply