Situation resolved by tmobile.
Help! I am in the same situation where I transferred account within Tmobile and received a cellspot charge on my last bill on the first week of January 2024. I had no collection of ordering the cellspot and never received a cellspot. Initially, I called Tmobile to understand what the charge is but the customer service representative on the phone line couldn't help me because the rep said I needed to reset my pin at a retail store by verifying my government ID. After verifying my identification and changing my pin, I called the customer service representative a second time about the phantom cellspot fee on my last bill. The representative said looking back on their history the cellspot was processed back in 2015 which was about 9 years ago to one of an old downline number and that was all that was documented. As the main account owner, I had never authorized, ordered or received a cellspot from Tmobile. Additionally, none of my downline had any collection of ordering or receiving Tmobi
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