If you agree you owe then mail a letter to TMOBILE for a ‘Pay for Delete’ agreement (an agreement between you/Tmobile that once the balance owed is paid in full-TMobile will delete the information and mark ‘PAID’ on all three credits bureaus. Keep track of your paper-trail and wait for them to respond. DO NOT contact the collection agency holding the account.
Do not call - calling does not preserve your rights. You need to create a paper trail. Gather all of your documentation. Learn about the Fair Credit Reporting and Fair Credit Billing Acts Write a letter to T-Mobile and the collection agency. Cite the aforementioned acts as appropriate, and ask for a full accounting of all charges. If things seem amiss & are not getting resolved, file a credit dispute with the credit reporting agencies. Send a letter to T-Mobile Customer Relations PO Box 37380 Albuquerque, NM 87176-7380 THIS exactly ⬆️⬆️
I’ve had a similar experience, a nightmare!! I was told about a promotion and signed up. The t mobile said they would port the numbers over and instead they dishonestly added extra lines and we got charged for them. Now it’s a nightmare and they dropped our promotion and we have bills triple as high!! Same!
Feeling tricked tonight as the ‘switch your plan to lower costs’ was presented to me after I was eligible for an upgrade. Talked into 2 additional lines that weren’t needed and given a SIM card. My bill is actually higher and I am pissed. Going into local store to resolve with Mangement. I have always loved TMobile but I have a very bad taste after this honestly-Came here to see if anyone else had the same grievence. Signed a loyal customer for 10 years
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