Update!As it turns out the issue was actually a computer glitch on their end. The system had my phone registered in their system as a 128 Gig, phone and would not let them process the replacement for a 256 Gig, model which I have. Someone from an executive office contacted me the next day and got a replacement phone in the mail the same day.I was a little upset I had the issue in the first place but must admit all of the staff I spoke to were extremely helpfull, as much as they could be. It was this this limitation of the computer they couldn't over-ride to help me.After all is said and done, amazing customer service and satisfactory resolution. I couldn't believe the call from the executive office and the willingness to help resolve the issue.I'll never go anywhere else but T-Mobile!
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