years back when we added 2 additional lines for the kids instead of a payoff they set it up as a lease so 2 lines r lease (mine which was already existing but whatever) anyway. We're over it too. The phone is 4yrs old & not worth the ridiculous payoff they're asking for. Especially when repairs cost MORE than the payoff. S20+ 4 yes old. Cracked like crazy wanted to use my insurance ($18/m X5devices mind you) and I can't because the screen is cracked and they want more than any local cellphone fix place is asking for the same repairs. So drop that too, it isn't worth it, just an easy $ scam for all phone providers.Needless to say we aren't thrilled w/tmobile we certainly aren't upgrading to start a whole new contract either. After 7 years as a customer (sprint 1st then the merger) we still have incredibly crappy service in our own home, but if you drive LITERALLY 1mile down the road, it works just fine, no lag everything loads downloads refreshes like it's nothing, my house-2bars o
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