I admit - we are older folks but we aren’t stupid. We had been with Sprint for well over 20 years so we were used to things being handled efficiently. We never had problems with Sprint so when Sprint sold to T-Mobile we thought we would just go with T-Mobile. What a mistake! Sales people in the local store don’t know what they are doing and tell “fibs” to make sales. I can’t reach anyone on the phone in customer support due to super long wait times. I can’t find a chat option for a human being on the web site. I’ve looked through customer support questions and the option to cancel the plans eludes me. I have been trying to cancel the protection plans on my phones since I became a customer. The sales person at the store never said we were buying these plans. We were told we HAD to sign all papers presented or we would not get the phones. All I want to do and have wanted since the FIRST bill when I saw I was being charged for protection plans is just to cancel those plans. Cancel the
Try reaching out to the T-Force Team via Facebook or Twitter. They should be able to get that done for you fairly quick. HA HA HA, Try try.
I NEVER signed up for T-Mobile’s Protection 360 plan! I was on a call with one person for over an HOUR! They assured me it was cancelled. I checked a week later. IT WAS NOT CANCELLED! Another call with another person for over an hour AGAIN!! Let’s see what happens THIS time. There is NOT ONE PLACE on their website where you can cancel it yourself. This is BS.
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