Replies posted by magenta1417704

2 Replies

M
magenta1417704First activity
asked in Accounts & Services

Anyone else get double charged for Autopay in May?

Yes I have contact customer support late last night after I saw the second charge come through.  Refund is not happening fast enough.  It should not take that long to issue a refund to a debit card transaction.  I see others on Facebook also had this happen and they have been told it will take up to 3 days to get their money back.  How is that possible?  I am having a serious problem trusting your company with my personal financial information.  I wish T-Mobile was taking this more seriously, It is fraudulent to take unauthorized amounts of money out of people's bank accounts. 

18
K
1 year ago
M
magenta1417704First activity
asked in Accounts & Services

Anyone else get double charged for Autopay in May?

I called last night and she said she would refund the charges for the duplicate charge - however now I am $19 away from an overdraft.  Refund has not been applied.  T-Mobile will reimburse me for any bank fees resulting from this error, right?  My institution has been notified and is prepared to contact T-Mobile to make those arrrangements.  What are you doing to prevent this from happening again?  I don't want to go through this another time.  Not worth saving $10 a month to spend time and potentially numerous bank fees fixing your incompetency.  I have never had this happen with other auto-pays I've signed up for.

18
K
1 year ago
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