Just ran into this today as well. WTF? I’ve been a T-Mobile customer since 2008 and my first Android phone - a G1. Not even telephone support could resolve the problem. This is annoying as Hell, and I’ll have to pay an extra $30 to complete the order in person. If this is a result of the data breach, then its on T-Mobile, not its customers. T-Mobile should pick up the cost of the in store visit. I wound up having to do it over the phone. I got my S22 Ultra about a week ago. It’s amazing because their site never has any issues at all when it comes to paying the bill, then it works flawlessly, but when you want a new device it’s as if they’re saying “Try Verizon instead”.
It kind of is a big deal because if you’re adding a line and have to go into a store it costs $45 on top of everything else.
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