Same issue. This feature is broken and useless.
Hey T-Mobile… You need to fix this! It is more than frustrating to have the Wifi Calling setting automatically switch to: “Prefer Cellular” when I have purposely set it to prefer Wifi. Time and time again, a contact will complain about my connection and sure enough...my setting has switched back to prefer cellular. The LTE, around my home, isn’t consistent enough to support the prefer cellular option, which is why I select prefer Wifi. I echo this frustration. When this crap happens during the phone conversation, it actually drops the call.
I am having the same issue. Wifi preference is being forced to cell preferred. I just don’t understand why Tmobile is not taking this issue as a widespread issue.
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