I got my 5G Gateway and I had the same problem. After 4 hours of messing with it I called support. The sim card wasn’t fully registered on the network.I could connect but kept getting response of no internet. Then I had to reset it and change the WiFi password and the Admin password.The web interface is very limited on the KVD21. I also just noticed the Firmware version 1.00.12 may not be the latest either. I also can say that this is slower than my 4G LTE MOFI4500.SIM7 I wish the makers of this gateway would put jacks on it for external antennas. It would make life a lot easier..
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