I have the same problem. I was using it all the time and had a surplus after a few months. I admit, I did missed up and started watching the ID channel for one month, which used up all the gigs I had saved. But since then, it shows I am always over my minutes . So to correct this I make sure the Hot Spot is turned off during the day and used for maybe 2 hours at night for the Football game. But other than that it mostly Netflix on an Ipad.Even for my screw up. I had increased the gigs just in case maybe I was not monitoring it as I should be. This is the third month and the Hot Spot has been off for two week. It still shows that I have used up all my data, which is impossible. My Sprint phone is using its data which is on longer and it used less data than the Hot Spot. But Customer care will not even look into it. They just say they can't see where the gigs are going to if its Netflix or something else. If that is the case how can they even say we will not use our allowance i
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