Hey T-Mobile... WAKE UP.. stop trying to pawn off your troubleshooting responsibility onto your paying customers. To any other company it would be more than apparent that "the machine" is broken. Suck it up and fix it like you should! The higher-ups must not be reading these (if they are, shame on them) but if something isn't done soon, noise will be made on a much larger stage.
tmo = you're completely missing the issue! It is NOT my card, otherwise how would I have been able to successfully use the SAME CARD in person to make my payment? It can be nothing other than faulty web coding.
There are no issues with security on my computer... not only have I successfully used my card(s) on several other website for purchases, I am also an expert pc user that knows how to protect myself. Trying to blame T-Mobile's obvious problem on their customers is beyond lame. I was forced to drive to the local store to pay my bill again (not that 7 miles is a long way, but in this day & age why should anyone have to?). BTW using the SAME card that the website said wasn't valid. To rub salt in the wound, I get a nasty-gram text 3 days after I made payment in person notifying me that my bill was past due. T-Mobile is simply a very inept company and they havn't a clue how to treat a customer that has been with them for 6 years now.
Second month in a row I try to pay my bill online via credit card and the system is too stupid to recognize it's a VALID NUMBER! What is the matter with your website management???
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