I have the same identical problem. Web Guard has suddenly appeared on my account and I'm unable to turn it off, it just keeps saying "web server error". I also can't receive text messages on my phone. I'm not sure how this turns itself on, on my account by itself and why text suddenly don't work. There's not an issue with resetting my phone. The customer support person was so incompetent that he just wanted to upgrade my plan. The technical support doesn't answer and I've already reset my phone. Web Guard was never turned on. I make sure that things like that are turned off. Now it turns on by itself and it's impossible to turn off.
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