I just got off with Tmo chat. They say it’s because my city doesn’t have the strong 5G signal yet so set my mobile connection to LTE/4G/3G in the mean time and that it’s not my phone. It’s because when the phone is switching from 5G to LTE, it’s causing the connection to drop.That’s what she said.I just went to my devices on samsung.com and hit the request service button so I didn’t interact with them at all. Just print out the shipping label and drop off at UPS. As soon as I get that back, I’ll ship the Z flip back to them for the same problem.Speaking of wifi, I got home a bit ago and I’m on wifi and guess what? Connection dropped! So, I think it’s a Samsung issue since I was on wifi at home.
I don’t have this particular phone but I have the Note 20 and the Z Flip 5G. Both phones lose connection frequently. I have a new sim card so that’s not the issue. In fact, I just dropped the Note 20 off at UPS to go back to Samsung for Network Issues. When that comes back, I’ll send the Z flip in. I don’t know who’s problem it is, Tmo or Sammy, but I can’t even use these phones for work when I can’t get a stable internet connection. Updated the September update with no improvement.
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